NicheRMS has a 100% implementation success rate in our projects for more than 100 police agencies. All our customers are reference accounts, and we invite inquiries for contact with them from any interested police agency.
IMPLEMENTATION MODELS VARY WITH EACH CUSTOMER BASED ON A NUMBER OF FACTORS:
Size and capabilities of in-house IT support
The degree of configuration necessary
The scope of implementation tasks such as interfacing and data conversion
The scope of business change involved
Ongoing support is one of our key services, covering assistance and advice on performance monitoring, patches and upgrades, new version releases and a range of other issues.
OUR CUSTOMER SUPPORT MANAGERS:
Maintain ongoing personal contact with senior operational management, IT staff and frontline operational users and ensure a smooth transition through the project cycles.
Identify and disseminate best practices in the use of NicheRMS to customers and facilitate the exchange of ideas and practices between jurisdictions.
There are active user groups in the UK and North America, representing all the Niche customers in each country. The groups are self governing, but retain close links to the company through the customer support managers and other members of the Niche management team.
One of the principal objectives of the user groups is to identify areas for enhancement within NicheRMS and to establish teams of subject matter experts to work with our developers to translate high-level requirements into new functional capabilities.