Your partnership with Niche means lifetime support and training. A “no-charge policy” for change orders, development or deployment of new features, a project manager dedicated to the needs of your agency, and 24/7/365 technical support all rolled up in one comprehensive support agreement.
“…I wanted to say thank you for the support you provided to the go live and everything you did in the run up. I hope the 'powers that be' in Niche realise what you/they have achieved here.”
“…And that's been super helpful to have Niche be able to point us to people and then just have us talk with them without Niche really being involved. It lets cops talk to cops and support staff about what their operational needs are and share information, which has been hugely helpful for us.”
-Alaska State Troopers
“Niche are commended for their work in contributing to the successful delivery of the occurrence, intelligence and missing persons modules of NicheRMS…Niche provided excellent support to the programme to incorporate the new functionality, ensuring that the design of the system fitted across all business areas.”
-Thames Valley Police
There are active NicheRMS365 user groups in the United States, Canada and the UK. The user groups are self governing and were implemented to encourage police agencies to exchange ideas and best practices related to using NicheRMS365.
The user groups retain close links to the company through the customer support managers and other members of the Niche management team. They also help identify areas for enhancement within NicheRMS365 and work with our developers to translate high-level requirements into new functional capabilities.
The NicheRMS365 Documentation and Learning Center (DLC) contains the technical and operational tools and documentation you need to maximize your use of NicheRMS365. The DLC is the new home for all technical documentation with advanced searching and filtering options, and direct access to our live Knowledge Base.
You must have a Microsoft Teams Niche Guest License to access the DLC. To set up the guest license, have your agency’s SharePoint administrator contact: NicheSharePoint@NicheRMS.com.
Only requests from an agency’s SharePoint administrator will be processed.
To really understand what NicheRMS365 offers, you need to see a demonstration. Please contact us to make arrangements for an in-person or remote demo.Schedule a Demo