From information sharing to eliminating siloed systems, learn how police agencies use NicheRMS365 to increase efficiencies and better serve their citizens.
UK - South Wales Police
Staffing consumes 80-90%-plus of total police budgets; however, police executives often cannot get a true picture of their staff’s activities and performance. Most executives want more control over their biggest resource — people.
South Wales Police (SWP) executives found a way to steer their force toward this organizational goal by making smart use of NicheRMS and the information it contains, achieving some remarkable results, including:
Niche supports and automatically logs policing activities in a single system in a single database. The result is transparency of work from the frontline up to mid-managers and chief executives. Knowing precisely who is doing what, when and how empowers the chief executives to direct resources for optimal force performance.
Furthermore, when executives make decisions on deployments, NicheRMS helps them continually measure and monitor how their decisions are working, as well as ensure the service is on track to meeting goals/objectives. If they are not on track, it helps them make adjustments.
In South Wales, one of the areas targeted for improvement was public perception, specifically with the force’s delivery of victim services. Going into this project, SWP had no idea how much Niche was going to help them in this area.
“It gives us that level of intrusion and support that we haven’t had previously.”
“It’s made our life far more transparent, and it’s made us far more efficient in the way that we do business. We’re turning in detection rates, for example, that we would never have dreamed of four or five years ago.”
“SWP used Niche RMS to drive crime down by 20%, even for crime types that rose in other parts of the country. We would not be able to achieve that without the power of Niche, and that means we’ve got thousands less victims than otherwise we would have in South Wales. And that is a very powerful reason for having Niche.”
In summary, because South Wales Police astutely refined their operational processes, and did so with awareness of Niche’s single application/single database concept, they are now in an enviable position, in which: