From information sharing to eliminating siloed systems, learn how police agencies use NicheRMS365 to increase efficiencies and better serve their citizens.
UK - Hampshire Constabulary
Niche RMS supports every major area of operational policing for Hampshire Constabulary. An interface between the force’s Command & Control system and the RMS feeds all relevant data about incidents into the system when the incident is closed in CAD, populating the RMS with CAD information in near-real time and making it accessible to other staff with no need to re-key data.
RMS provides the capability to manage incidents throughout their lifecycle, including, where necessary, the electronic preparation of case papers. The workflow tools provide the capability for all supervisors to effectively manage all incidents and to intervene to provide guidance and direction where appropriate. A sophisticated three-dimensional security model based on roles and “need to know” supports intelligence management and information about sensitive inquiries, including child protection matters and professional standards investigations.
Hampshire originally supported operational policing using a variety of IT systems, many of which were stand-alone applications treating areas like crime, intelligence, custody and case file tracking as separate business processes. Hampshire’s management decided that the technology needed to be updated and, in June 2002, a small team initiated a worldwide search of systems that would provide an integrated solution to information management for all core operational policing processes. At the same time, the team began reviewing existing policing processes and organizational structures to eliminate inefficiencies as well as provide better service to the public and frontline officers.
After deciding that a new records management system (RMS) was the preferred solution for updating Hampshire’s operational policing support, the team’s next objective was to identify a robust, proven, scaleable RMS that had already been deployed to police agencies with a similar or greater number of sworn officers. Research identified a small number of suitable suppliers, who were invited to participate in a competitive public procurement process. Niche Technology emerged the clear winner.
Implementation of Niche RMS began in February 2003 with business fit analysis, process mapping and project team training. Phased rollout of the RMS application to staff began in April 2005 and was completed in June 2006.